Delivery & Returns
We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.
Full-priced items can be returned for an online credit (valid 3 months),an exchange where product is available or a full refund of the item(s) excluding shipping costs.
Sale & promotional items can be returned for an online credit or exchange where product is available. This includes storewide promotions.
Outlet / Online Exclusive items can be returned for an online credit or an exchange where product is available.
Afterpay & Zip pay items can be returned for an online credit (valid 3 months) or a refund if full price. Please note that Afterpay & Zip pay purchases cannot be exchanged.
Conditions of return
Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of swimwear or earrings unless exhibiting a genuine manufacturing fault.
During sale periods, returns may take up to 10 days to process upon receipt.
Returns for items purchased through Dangerfield online are only accepted via post and not in person. Dangerfield online do not accept postal returns on items purchased in store. Similarly, stores are unable to process returns or offer credit notes for purchases made online.
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
Shipping and Extra Charges
You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.
Dangerfield online will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.
As Dangerfield online is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
Please visit: https://returns.auspost.com.au/dangerfield-returns
Please note: For your return authorisation (RA) number please enter your order number again
Dangerfield online is not liable for the loss of an item/s being returned using this service. Please refer to the Australia Post website for Terms and Conditions. We recommend retaining your parcel lodgement receipt as this contains your tracking number.
If you would like to organise your own return postage satchel, please address to:
65 Victoria Crescent
Please use your international postal service and address to:
Dangerfield Online Returns
65 Victoria Crescent
Important: Returns will not be accepted without a completed returns form . Please DO NOT provides any other documents aside from the returns form.
We offer the following domestic shipping methods:
- Parcel Post (5 or more days) for all domestic orders for a flat rate of $10.00
- Express Post (3-5 days) for all domestic orders for a flat rate of $14.95
- Click & Collect at selected stores and for selected products
- Free Shipping (Parcel Post) on domestic orders over $150
Express Post Orders
Order by 2pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays)
Next Business Day delivery is available to customers located in Australian CBD and metro areas (excluding Perth & Darwin).
Delivery via Australia Post is only on business days and not on weekends or public holidays
Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
Dispatch and delivery times
Orders are sourced and dispatched nationwide. We aim to dispatch orders within 2-5 business days after purchase. Occasionally, orders may need to be sourced from multiple Dangerfield locations. If this is the case, then your order will arrive to your shipping address in more than one parcel. Some items are of limited stock and may take up to 10 business days to source. Customers will be notified of any dispatch delays.
Please note that during SALE periods orders may take an extra 3-4 days to dispatch on top of normal dispatch times.
All domestic orders are dispatched via Australia Standard Parcel Post. Please note shipping times are additional to the dispatch time stated. Australia Parcel Post endeavour to deliver items within 3-10 business days. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.
Please refer to the Australia Post website for further information regarding delivery times.
To track your orders please login to your account or check your shipping email.
Dangerfield online recommends customers provide a secure delivery address, for example your place of employment. Dangerfield online is not responsible for lost/stolen parcels.
For New Zealand orders we charge a flat rate of $15.
For all other countries we charge a flat rate of $25.
Free Shipping (Parcel Post) on orders outside of Australia over $250AUD
International orders are sourced and dispatched nationwide using Aus Post Express Courier International. If your country is not included in the "estimate shipping and tax" drop down, then we are currently unable to deliver to you.
We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.
Duties & Taxes
There is no GST charged on international orders.
We maintain price parity between local and offshore customers.
There are additional charges for handling of international orders.
All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Factory X Pty. Ltd. does not offer any assistance in this process.
To track your orders please login to your account or check your shipping email.
Dangerfield Online recommends customers provide a secure delivery address, for example your place of employment. It is not advised to ship to hotels or temporary accommodation locations. Dangerfield Online is not responsible for lost/stolen parcels.
Click and collect is a service that allows you to place an order online and then collect in store.
Click and collect is only available on full price items.
Click and collect is only available on orders of $50AUD or more.
Click and collect is not available during National Sales Day, Black Friday, and Christmas Sales.
Available at the below Dangerfield stores:
- Sydney road (VIC)
- Doncaster (VIC)
- Fountain Gate (VIC)
- Melbourne central (VIC)
- Geelong (VIC)
- Flinders street (VIC)
- Chapel street (VIC)
- Brunswick street(VIC)
- Chadstone (VIC)
- Parramatta (NSW)
- Kotara (NSW)
- Newtown (NSW)
- Sydney (NSW)
- Bondi (NSW)
- Market city (NSW)
- Hobart (TAS)
- Rundle street (SA)
- Perth (WA)
- Brisbane (QLD)
You will receive an order confirmation once your order has been placed. Please wait until you receive an email confirming your order is ready for collection before heading into store.
Exchanges can only be processed in store for items of equal or higher value with extra amount being paid for at the time of exchange.
Refunds can only be processed online. Please allow 48 hours for the funds to clear. Refunds will automatically be returned to the original method of payment.
The customer who placed the order is the only person who can collect it. Please ensure you bring your invoice into store as well as Photo ID.
If you order is not collected in 7 business days we will attempt to contact you. If we are unable to reach you, we reserve the right to cancel your order and process a refund.
Please note, once an order has been placed no changes can be made to the order including cancellations.
We hope you love everything that you purchased from us, but if something isn’t quite right you have 14 days to return the item with a proof of purchase.
We are not required to provide a refund if you change your mind.
Full-priced items can be returned for an exchange where product is available.
Sale & promotional items can be returned for an exchange where product is available. This includes storewide promotions.
Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of purchase. For health reasons, we do not accept returns on the purchase of swimwear or earrings unless exhibiting a genuine manufacturing fault.
Should you find the item you purchased is faulty, please return it to the nearest store and we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Purchases made in store using ZipPay can be exchanged or refunded within 14 days of purchase and with proof of purchase according to the guidelines set above for full price, sale items, promotional items, and faulty items.
If you wish to return an online purchase made using Afterpay, please follow the online returns instructions.
To find your closest store location click here