Sourcing Procedure - Store Admin

Fulfil (Source) An Order

  1. Open your Chrome browser and navigate to your store admin web page.
  2. A new Source Items drop down will be available from the dashboard.
  3. Click on Pending Orders link from the dropdown The Pending Orders web page features a data table containing a list of items ordered online. All items within the table are yet to be sourced by any store. Coloured rows in the table are items of high importance. You will also notice that orders with multiple items appear linked together making it easier to fulfil an entire order from a single store.
    The page automatically refreshes periodically (default is 30 seconds), however it can be refreshed manually by hitting the button adjacent to the timer at the top of the page. This page can also be searched using the search box on the right side.
    • The ‘info’ column contains several different icons which represent an important feature of the order:
      Image Icon- This icon links directly to the products’ main image. Click it to open the image in a new window.
    • Basket Icon - This icon represents an order that was made on a marketplace such as MYER, Catch, Iconic, eBay, etc... Click on the icon to see the marketplace’s name in case a marketplace satchel is needed.
    • Truck icon - This icon denotes an express order
    • Globe Icon - This icon denotes an international order
    • Alert Icon - This icon appears when there is an issue with the order. Please contact sourcing if you see this icon after attempting to allocate the item(s).
    • Unlink Icon - This icon denotes a further split order. This is the final state of an order (If no stores are able to completely fill the whole order), and allows you to complete the order partially.
  4. To source an item - find the item in the store based on the name of the item, the colour, size and quantity to source. Click on the image icon to view a large image of the item to be sourced.
    Once the item or items have been found, Click the checkbox in the far left column. "Ship" and "Can't Fulfil" buttons appear in the far right column.
  5. Click Ship. Input fields will appear on each item row with the quantity to be shipped. These input fields are disabled and automatically set to the ordered amounts when we are trying to fulfil the whole order.
    When the order has been split, the unlink icon will appear and the input fields will be enabled. If you don’t have an item, please enter 0 (zero) into the input field.
  6. Click Submit. A confirmation prompt will appear.
  7. Click OK. A green message will appear upon success. The item has now been allocated by you, for your store. Put the items aside and print the stickers and packing slips via the Auspost shipments page and complete the shipping process as normal.

Can't Fulfil an Order

  1. From the Pending Orders web page, click on the checkbox in the far left column for the order items you cannot fulfil
  2. Click Can’t Fulfil. A confirmation prompt will appear asking for a reason.
  3. Select a reason for each item that best suits or select Other and enter a description.
  4. Click Continue. A green message will appear upon success.

Cancel an Allocation / Shipment

  1. Open your Chrome browser and navigate to your store admin web page.
  2. Click on Shipped Items link from the dropdown

The Shipped Items page features a data table listing sourced / allocated items for the store. From this web page, you can cancel an allocated item and print the australia post packing labels and packing slips. Cancelling allocated items will remove the australia post shipping label and packing slips.

The page automatically refreshes periodically (default is 30 seconds), however it can be refreshed manually by hitting the button next to the refresh timer at the top of the page. This page can also be searched using the search box on the right side

Several icons are displayed in the ‘label’ column once the sticker and packing slip are available:

  • PDF Icon - Links to the shipping label.
  • Document Icon - Links to the packing slip.
  1. To cancel an allocation, select the checkbox in the first column, for the item(s) you want to cancel.
  2. Click Cancel Shipment.
  3. Tick the checkbox in the second last column, next to the items you wish to cancel.
  4. Click Submit. A green message will appear upon success.

Add a Rejection

  1. Open your Chrome browser and navigate to your store admin web page.
  2. Click on Rejected Items link from the dropdown

The Rejected Items page contains all products your store has previously marked as unable to fulfil. From here you can add new rejections (if the feature is enabled), as well as remove rejections (making them appear in your sourcing list again).

  1. To add a new rejection click on the ‘add rejection’ button at the top left of the page.
  2. A popup will be presented. Search for your item by inputting the product’s sku.
  3. If the product is found it will be presented in a table. Tick the products you wish to mark as rejected and hit ‘Submit Rejections’.
  4. A popup will be presented with a success/error message upon completion. The page will refresh, and if a success message was returned the product should now be present in your rejections list.

Cancel a Rejection

  1. Open your Chrome browser and navigate to your store admin web page.
  2. Click on Rejected Items link from the dropdown The Rejected Items page contains all products your store has previously marked as unable to fulfil. From here you may remove rejections (making them appear in your sourcing list again).
    This page can also be searched using the search box on the right side.
    Image Icon - This icon links directly to the products’ front image. Click it to open the image in a new window.
  3. From the Rejections web page, click on the checkbox in the far left column for the products you wish to unmark as rejected.
  4. Click the ‘remove’ button on the far right of the product entry, or hit the ‘remove selected’ button at the top of the screen to remove multiple selected items at once.
  5. The product will immediately be removed from your rejection list and the page will refresh automatically after a few seconds, reflecting this result.